Privacy Policy

1. Who we are and scope

This Privacy Policy applies to CardSurvive and personal information collected through our website and customer support channels. It does not apply to third-party websites or services that we link to or integrate with.

2. What personal information we collect

Depending on your interaction with us, we may collect your name, email address, delivery address, phone number (if provided), order details, support messages, and technical usage data (such as browser, device, and page interaction information).

Payment card data is handled by our payment processor, Stripe. We do not store full card numbers, CVV codes, or complete payment credentials on our servers.

3. How we collect information

We collect information directly from you when you place orders, complete forms, subscribe to updates, or contact support. We also collect technical and usage data automatically through standard website technologies such as cookies and analytics tools.

4. Why we collect and use information

We use personal information to operate our store, process and deliver orders, provide support, send essential transactional messages, improve product and website performance, and meet legal, accounting, and fraud-prevention obligations.

5. Disclosure to service providers

We may disclose personal information to third parties who help us run the business, including payment processors, shipping/carrier providers, hosting/platform providers, and customer communications providers.

We take reasonable steps to ensure those providers handle personal information securely and only for legitimate business purposes.

6. Overseas disclosure

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure safeguards are in place that are consistent with privacy obligations.

7. Cookies and analytics

We use cookies and similar technologies for website functionality, performance monitoring, and analytics. You can usually manage cookie settings in your browser, but disabling some cookies may affect site functionality.

8. Storage, retention, and security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We keep information only as long as reasonably required for business and legal purposes.

9. Direct marketing

If you opt in to marketing messages, you may unsubscribe at any time using the unsubscribe link in the message or by contacting us directly.

10. Access and correction

You can request access to, or correction of, your personal information by contacting us at support@cardsurvive.com.au.

11. Privacy complaints

If you believe we have not handled your personal information correctly, contact us first so we can investigate and respond. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.